Privacy Policy

Privacy & Cookies

Privacy Policy Statement

(Updated : May 2018)

Protecting your personal data

We are committed to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

Insofar as we are able, we ensure your personal data is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any and all information we collect online.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Personal data collected and how it is used by us

Here is a list of the information we collect, and why it is necessary to collect it:

Basic identification and contact information, such as your name and contact details.

This information is used :

Your IP address is recognised by our servers and the pages that you visit are recorded. This information is used:


Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited.

Google Analytics

We use Google Analytics, which uses cookies, to help analyse how visitors use our website. Cookies set are:

More details are available from the Google Analytics Developers Guide.


We use Cloudflare to enhance performance and security. The cookie set is:

This cookie is strictly necessary for Cloudflare's security features and cannot be turned off. More details are available from the Cloudflare Help Center


PHP is the language used by our web server. The cookie set is:

his cookie contains a random string of text, no information is stored in your browser.

Third party cookies

Additional cookies (called third party cookies) may be stored on your device by servers operated by third parties who provide certain content on our website such as YouTube and Vimeo.

Information volunteered by you

Information volunteered by you for a particular purpose, for example a personal profile, survey, job application form, or contest, will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires. We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.

Membership information

This is information given to us in the course of your business and ours if you have applied to join the SPAA, or any affiliate scheme or organisation established by us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:

Business information

This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

Links to other websites

This website contains links to other websites which may be of interest to our Members. In selecting these websites to view, you leave this website. Please note, we have no control over and accept no responsibility for any material displayed on these other websites. We have no control over the implications or effects of any activity you undertake on these websites and we take no responsibility for the protection and privacy of your personal data while you are on these other websites, or any resultant disclosure of your personal data.

Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

Requesting access to your personal data

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

Controlling your personal data

You may choose, at any time, to constrain or forbid the use of your personal data by us, by selecting the ‘Unsubscribe’ option which appears at the foot of every e-communication we send to you via Constant Contact or any other such platform.

You may choose, at any time, to constrain or forbid further contact of any kind,and/or to have your personal data permanently deleted from our records, including our communications databases, by email to [email protected]

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation (including GDPR May 2018), so far as we are aware.

If you have any question/s regarding our privacy policy, please contact us at:

SPAA Scottish Passenger Agents'
c/o 32d North Shore Road
KA10 6QZ

Telephone : +44 (0)1292 316820

Email : [email protected]